Carpet Killers in Whitby

Carpet Killers in Whitby

carpet cleaningConsidering that you walk all over it day in and day out. Your carpet is put under a lot of abuse. If you’re not careful the quality and aesthetic appeal of your carpet will diminish quickly. There are a few big no no’s when it comes to carpet maintenance that if not allowed could yield very bad results for you. Here are a couple of things to look out for to protect your carpet.

 Water damage-

This danger is most prevalent after a flood in your home of after a large amount of liquid has been spilled on your carpet. That water can really sink down deep into your carpet causing a host of problems. It could cause structural damage to your floorboards, or even more common mold will begin to grow underneath your carpet and before you know it that mold can spread very quickly. The key in prevention to this is to begin removing the water as quickly as possible, using fans and dehumidifiers, and airing out your home to let the water evaporate away.

 Improper cleaning-

Believe it or not, cleaning your carpet can actually ruin it. This was a problem years ago with less modern carpet cleaning technology, but it can still occur today. The issue to avoid is using too much water in the cleaning process. If too much water is left on the carpet after it has been cleaned, the water and cleaning residue will rise to the top of the carpet as it dries and will actually attract more dirt leaving the carpet with a dull look and even stains at times. The best way to clean your carpet is to periodically hire professionals to come and do so.

 Improper vacuuming-

This is a pretty easy problem to avoid, but a lot of people don’t think about. Dependent on the height of your carpet you should adjust the height of your vacuum. You’ll want to get it just right since if the vacuum is too high it won’t pick up all the dirt you need it do and do its job, Also, if the vacuum is too low it can significant damage to your carpet over time. With this one, just be wise and take the time to adjust your vacuum height from room to room dependent on the carpet.

 Using an overly harsh chemical cleaner without testing it first-

On the warning label for any carpet cleaning agent out there, it will tell you to test the cleaner on a small, inconspicuous part of the carpet before you begin just to make sure it won’t have an undesirable reaction with the carpet. So when you’re cleaning make sure to take the time to do this so your carpet isn’t damaged unnecessarily.

 Not calling the professionals-

The biggest mistake people make when dealing with their carpet is not calling the professionals if they have a problem. At QJS Services in Whitby, Canada, we are one such company with the experience and skill set to help you keep your carpet looking great in any situation. Don’t hesitate to call so we can make sure this is taken care of for you.

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The Duct Cleaning Scam

The Duct Cleaning Scam

WarningEarlier this year, due to our constant growth, I had to interview numerous candidates for a Duct and Carpet Cleaning Technician position.

During interviews I’m always reminded about how the majority of our industry works and it’s structured. It strengthens my commitment to continue to create a culture within QJS that is both beneficial and successful for our customers, technicians and lastly, our company.

Here is a peek at one of these job interviews.

This nice gentleman came from a company that charged only $99 for duct cleaning and was also part of one the cold calls program (annoying phone calling, often at dinner time, frequently using a foreign calling service)

Here are some of his statements, and our comments about how they differ from QJS’ values (italized)

  1. “If the customer was paying only $99 I was to be in and out within 30 to 45 minutes”

If they are only charging $99, they are not charging enough for quality work. QJS will come for 2 to 3 hours depending on household size. QJS uses the largest and strongest duct truck in the Durham Region.

  1. “I would only do the hot air trunk and vents, not the cold air returns (note: there are more contaminants in the cold air returns)

No SOPs (Standard Operational Procedures), QJS performs an unparalleled 27 Steps Duct Cleaning Process to ensure consistency and quality done by a properly trained technician.

  1. “ Only if they paid $300+ I did it right”

Wrong corporate culture! At QJS we always set out to do it right the first time. It comes from the top down. If the owner doesn’t care about the customer, the technicians won’t either.

  1. “I sold Sanitizing and Deodorizing but I only sprayed a deodorizer, the customer didn’t know the difference”

Lack of knowledge on the part of the customer! Sanitizing is only of value if done right. QJS uses a 15 Step Sanitizing and Deodorizing Process (QJS uses a natural bio-botanical sanitizer) to truly improve the indoor quality of your home.

  1. “I feel bad about ripping people off”

Ethics need to be taught at a corporate level and reinforced with a company’s Vision, Mission and Core Values Statements that are backed up and enforced by management.

  1. “I got paid a percentage of what I billed so the faster I went, the more I made. Results did not matter”

Pay structure matters. A percentage payout is gold for techs and a company; but bad for customers. Technicians become motivated by money but not by customer satisfaction and optimum results.

  1. “People want a cheap job, they do not want to pay to do the job right”

In some cases this statement might be right but many people (our clients) want good value for their money. If people understood the cost benefit in Duct Cleaning, $99 is NOT A BARGAIN! and definitely not by soliciting telemarketers or group purchasing programs (Groupon, Wagjag, etc).

 This gentleman would do 8 to 10 jobs a day. QJS does 2 to 4. He makes great money for himself and his company but the customers pay the price and so does our industry!QJS Duct Truck

Needless to say, this gentleman was not a fit for our company!

At QJS we are structured for a 3 tier success:

  • Our Customers
  • Our Technicians
  • Our Company

This gives us raving customers, long term technician loyalty and a stable, long term company you can rely on.

Leave the Health of your Home in our Hands!

Kevin Casey